EnPharmx’s medical communications team provides high-quality, automated, customizable hosted programs and solutions that communicate essential product information to your clients quickly and cost-effectively. While providing a wide-ranging array of services, EnPharmx seamlessly and transparently integrates with all of your established processes, reaching multiple target users with a harmonized and consistent message that is compliant with your required regulatory guidelines.

Medical Information Solutions

EnPharmx will work with you and your team to design, develop, and implement a customized solution matching all of your exacting needs. Programs may be implemented utilizing various channels, including automated IVR, live agent, fax, email, and the Internet. Programs include:

• Medical and Drug Information Support
• Pharmaceutical Brand and Marketing Team Support
• Product Recall and Contingency Support
• Adverse Event and Product Complaint Documentation
• Standard Response Creation and Revision 
• Patient Education and Marketing Materials
• Patient Program Enrollment
• Patient Transition / Continuation of Care
• Patient Feedback and Surveys

Professional Contact Center

Our professional contact center manages telephone, fax, email, web, and fulfillment-based medical communication programs. Our product support group provides customized medical and technical information to patients and health care professionals.

• A highly-trained and experienced health care and medical communications staff provide an advanced level of agent support
• Around-the-clock coverage 365 days a year, including after-hours support via automated interactive voice response (IVR) and web-based systems
• Our professional contact center staff is highly proficient in recognizing and documenting adverse events and product complaints